Additional place editing tools

You can upload an image to clarify a Place edit.  Uploaded images are only visible to internal experts and used as reference.

1) Select the relevant Place.

2) Click on “Upload image.”

Fig.: “Upload image” button

3) Browse your computer, select the image for uploading and click “Open.”

Fig.: Select and upload an image from your computer

4) After clicking “Open”, the image preview appears and the image can be submitted or the upload can be cancelled.

Fig.: “Upload image” preview and submit the image or cancel the upload

2 Discussions

You can start a Discussion about a place or reply to Discussions started by another user.

2.1 Start a Discussion

There are two methods to open the Discussion window.

2.1.1 “Start discussion” from the “Place attributes” panel

1) Select the relevant Place.

2) Click the “Start discussion” button on the “Place attributes” panel.

Fig.: “Start discussion” button

2.1.2 “Start discussion” method from the place

1) Right-click on the relevant Place and select “Start discussion.”

Fig.: “Start discussion” option

The next steps are the same:

  • Complete the “Start discussion” form and click “Submit”
Fig.: “Start discussion” form
  • Once submitted, visit your post on the Discussion Board by clicking the provided link.
Fig.: “Thank you” message and access to the Discussion Board

2.2 To see your Discussions or Discussions by other users

1) Open the layer menu and expand the “Support Layers” option

2) Activate the “Discussions” checkbox if you want to see Discussions in your area. Discussions are marked with a yellow icon.

Fig.: Activating the Discussion Layer and Discussion marker

2.3 Reply to other Discussions

1) Press the icon to read the Discussion and then press “Reply”

Fig.: Window with more information about the discussion and the option to reply to it

2) the Discussion board will open

Fig.: “Discussion Board” (click image to enlarge)

3) Type a reply and click “Submit”.

NOTE:

  • Discussions are visible to all Map Creator users.
  • Discussions cannot be deleted.

3 Trip Advisor source button

Map Creator offers the ability to link to a Place’s Trip Advisor page (if available).

1) Select the Place. The “Place attributes” menu appears.

2) If the Place has a Trip Advisor page, the corresponding icon appears on the right side of the “Place attributes” menu.

3) Click on the button and the webpage opens.

4) If necessary, use information from the webpage to modify the Place.

Fig.: “Source button” for Trip Advisor

4 Report non-editable Place (POI) issues

You can report a Place(POI)-related issue which cannot be edited in Map Creator by using the “Feedback” or “Report map problem”/ “Customer ticket” features (depending on which option is available for you).

1) Click the “Feedback” button.

2) Click “Report map problem” or “Customer Ticket”.

Fig.: “Feedback” option in the footer section
Fig.: “Customer Ticket” option in the footer section

3) Complete the “Report other map problem”/”Customer Ticket”  form.

  • Type key word(s) describing your problem in “Select a problem” box and pick best matching option from the list.  As a result boxes “Select a problem” below and “Select a type” will be filled in for you.
Fig.: Searching for and picking proper error category

  • Alternatively choose “Select a problem” and than “Select a type” that best describes the problem.
  • The other attributes are optional.
  • Select Place (POI) on a map to report error.
  • Add your comment to the “Please provide us more details” field, if that adds additional information to the form. Depending on your reported problem, description of the field for free text may be different.
  • If helpful for problem description, add your drawing on the map. We advice to add drawing for missing or incorrect turn restrictions or any problem existing on wider area (check examples):
    1. Zoom in/out on the map for required zoom level.
    2. Click “Start drawing” to expand drawing bar.
    3. Adjust pen width and color to your needs.
    4. Draw annotation on the map.
    5. Click “Select area to attach”.
    6. Draw rectangle on the map to select screen area for attachment. Attachment will be added.
    7. Click “Done” when all intended screen attachments are added.
Fig: Adding map drawing as attachment
  • “Add files (attachments)” as reference for your report (optional).
  • Click “Submit”.
Fig.: “Report map problem” form
Fig.: “Customer Ticket” form

4.2 “Report other map problem” or “Customer Ticket” functionality

1) Right-click at the map problem location and choose “Report other map problem” or “Customer Ticket” from the menu.

Fig.: “Report other map problem” functionality
Fig.: “Customer ticket” functionality

2) Complete the “Report a map problem” form (see example above) and click “Submit”.

Note:

  • Images and detailed comments speed up processing, if they provide additional descriptive information.