Error messages

Map Creator automatically performs some validations on the data you are editing before sending it to our experts for review. You might encounter the following messages in the “Place attributes” panel:

1 Attributes marked with a red error icon

Red error icons and error messages appear if a required attribute is missing or an edit is invalid.

Fig.: Red error icons and error messages

 

Common error messages include:

1.1 “Place name is missing

Places without a name cannot be integrated.

1.2 “The phone number is not valid

This means the format of the phone number does not meet HERE specifications. This error is most commonly seen due to a non-conforming phone number or entering non-numerical characters. Valid telephone format is: area code (without leading 0) followed by a dash and the rest of the phone number (e.g. 30-7581234).

1.3 “The email address is not valid

This means the format not meet HERE specifications. Enter email addresses in the standard format (e.g. user@domain.com).

1.4 “The website is not valid

This means the format not meet HERE specifications. Enter URLs in the standard format (e.g. https://www.domain.com).

2 Attributes marked with a yellow error icon

Yellow error icons and error messages appear if an edit is incomplete.

Fig.: Yellow error icon and error message

 

A common error message is:

2.1 “Include this info to help speed up validation

This is information HERE uses to maintain high quality. Add the requested information if you know it.

3 General errors

General errors appear on top of the “Place attributes” menu. In this case additional editing steps are required to fix the problem.

Fig.: General error message

 

A common error message is:

3.1 “Please enter the name of the connected road or connect the Place to a named road

To fix:

  • Use the “Road attributes” panel to enter a road name OR
  • Move the routing point to a named road (ensure the new routing point location reflects reality)